FAQ

CONTACT MERAH HAREM

To make an order or for any enquiries, contact us here, email us at merahharem69@gmail.com or direct message us on Instagram @merah.harem.
 

We also accept love letters (i.e. contact us for any business enquiries or collaborations on our lingerie or sex education content).


 

PAYMENT METHODS

We only accept online banking transfer and PayPal as payment methods as of now, more payment methods will be provided in the future.

Please send us a proof of payment once you have completed the online banking or PayPal transfer.

 

DELIVERY AND SHIPPING

We ship domestically via PosLaju with estimated delivery times as below -

West Malaysia: 1-2 business days.
East Malaysia: 3-5 business days.

Domestic shipping fees are as below - 

West Malaysia: RM8.
East Malaysia: RM12.
Free shipping is available for orders above RM100 (West Malaysia) or RM120 (East Malaysia).

We are also able to arrange for other delivery options such as GrabExpress, but additional costs may be incurred.



ORDER PROCESSING AND PARCEL TRACKING

Orders are typically processed and shipped to you within 1-3 business days, which are Mondays to Fridays and excludes Saturdays, Sundays and public holidays in Malaysia. 

Parcel tracking number will be shared with you once we have shipped out your item(s). You may track your parcel via
PosLaju under 'Track and Trace'.


 

RETURNS OR EXCHANGES

Unfortunately for now we are unable to accept any returns or exchanges. All our products are quality checked before being shipped out to guarantee product assurance. We ask that you kindly check on the right sizing (or feel free to contact us for further details) before placing an order.




HOW TO MEASURE

Bust: Measure under your arms at the fullest part of your bust (across the nipple line); the tape should be levelled across your shoulder blades.
Waist: Measure around the smallest part of your waistline; the tape should sit comfortably around your waist.
Hips: Measure around the fullest part of your lower hip; the tape should be levelled across your backside.

Please note that all product size conversions are approximate and may vary by style or personal fit preference (i.e. preference for tight or loose fitting).
For further assistance, kindly contact our lingerie experts here 
or email us at merahharem69@gmail.com.

Although we have tried to photograph the product to resemble the actual product as much as possible, do allow a slight discrepancy in the colour due to lighting and monitor resolution (i.e. may appear brighter or darker). This shall not be considered as a defect of the product.